How long does it take to arrive an order?
- All Paid orders will be processed and despatched in 3-7 days, Most orders are delivered within 7-10 working days depending on the location of delivery.
If the Product is a pre-booking item or has extra processing time it will be mentioned under each product. For those products, it will be Pre-booking / customization time + 3-7 days shipping time. - All Cash on delivery Orders will be have longed processing time , Most orders are delivered within 10-15 working days depending on the location of delivery.
If the Product is a pre-booking item or has extra processing time it will be mentioned under each product. For those products, it will be Pre-booking / customization time + 10-15 days COD shipping time.
What should I do if the package arrived to you already tampered?
- If if the packaging is tampered by the courier , or damaged before delivery, please refuse to accept the package and return it to the delivery person.
- And inform us within 24hours , We will personally ensure that the issue is satisfactorily resolved.
What to do if I receive a faulty/incorrect item?
- You should always take the opening video of the parcel , and contact us within 24 hours of delivery.
- And inform us within 24hours , We will personally ensure that the issue is satisfactorily resolved.
- Please remember parcel opening video is compulsory , with out video the complaints will not be considered, And the video should be with out and pause / stop , not edited.
Can I change or cancel my order?
- Cancellation can be done before we start processing the order , once your order status changes to PROCESSED , it cannot be cancelled
